Shipping policy
UK Delivery
We offer free standard UK delivery on all in-stock items. Standard delivery is typically 3–5 working days.
For selected products we also offer an Express Delivery service (currently £4.99) for orders placed before 2:00pm on a working day. Delivery times are estimates only and may occasionally be affected by factors outside of our control, such as courier delays, severe weather or industrial action.
Your order may arrive in more than one parcel if the items are dispatched from different warehouses.
We use trusted delivery partners including Royal Mail, DPD, DHL and UPS.
International Delivery
We ship to many countries worldwide. Unfortunately, due to shipping restrictions, we are unable to send perfumes or certain liquids outside the United Kingdom.
Please note that delivery times for international orders vary by destination and customs processing.
Pre-Order Items
If your order contains a pre-order item, we will normally hold the entire order until all items are available so that everything can be dispatched together.
If you would prefer the in-stock items to be shipped separately, you can:
- Place separate orders for pre-order and in-stock items; or
- Leave a note at checkout requesting separate dispatch; or
- Email us at contact@librababy.co.uk after placing your order.
Additional shipping charges may apply where multiple shipments are requested.
We do our best to keep customers informed of expected dispatch dates. If your estimated dispatch date has passed and you have not received a dispatch confirmation, please contact us and we will be happy to provide an update.
Undeliverable or Returned Parcels
Please ensure that your delivery address is complete and accurate before placing your order.
If a parcel is returned to us because the address supplied was incorrect, incomplete, or because delivery was refused or collection was not arranged, we may deduct any delivery costs that we incur from your refund where permitted by law.
If you would like the parcel to be sent again, additional postage charges will apply.
VAT & Customs – EU Customers
For eligible orders with a total value of less than EUR 150, we may collect VAT at checkout in accordance with applicable EU VAT rules, allowing your order to pass through customs with no additional VAT charges on delivery.
For orders over EUR 150, VAT and any applicable customs duties are normally collected by your local customs authority or courier before delivery. These charges are the responsibility of the customer.
Customers Outside the UK
Depending on your country's import regulations, your order may be subject to import VAT, customs duties, handling fees or other local taxes. These charges are not included in our prices unless clearly stated during checkout and are the responsibility of the customer.
If a parcel is refused or returned because import charges have not been paid, we may deduct any shipping costs and any charges incurred in returning the parcel before issuing any refund, where permitted by law.
Returns
Please see our Returns & Refund Policy for full details of your rights, including the return of international orders where applicable under consumer protection law.